Polityka prywatności

Created on 22 May 2025
Last update 17 April 2026

This Privacy Policy explains how Suvera Skincare collects, uses, stores, shares and protects personal data when you visit our website, place an order, contact us, create an account, submit a form, take part in a quiz, request a collaboration, or subscribe to our newsletter.

We are committed to handling personal data carefully, transparently and in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

1. Who we are

YTS Commerce, trading as Suvera Skincare, is the controller of your personal data for the purposes described in this Privacy Policy.

Controller: YTS Commerce
Trading name: Suvera Skincare
Registered address: Minister Delbekelaan 54/101, 2170 Merksem, Belgium
General contact email: hello@suvera.care
Privacy contact email: ytscommerce2024@gmail.com
VAT number: BE1013.642.278

Please note that this is our registered business address only and not a visiting address, return address, or physical store location.

2. What personal data we collect

Depending on how you interact with Suvera Skincare, we may collect and process the following categories of personal data:

Identity data, such as your first name and last name
Contact data, such as your email address, phone number, billing address and shipping address if provided
Order data, such as ordered items, order number, shipping method, order value, order history and order-related communication
Account data, such as customer account details, saved addresses and related account information
Payment-related information, such as payment method, payment status and limited transaction information required to process your purchase
Preference data, such as skincare preferences, product interests, routine preferences, quiz responses and related support information
Form submission data, such as information submitted through contact forms, support forms, creator forms, ambassador forms, collaboration requests, newsletter forms and quiz-related forms
Marketing data, such as whether you subscribed to our newsletter or consented to receive promotional communication
Technical and usage data, such as browser type, device type, language settings, time zone, website activity and similar analytics information
Communication data, such as messages you send to us and our replies
Content you voluntarily provide, such as portfolio links, creator profiles, social handles, rates, audience size or other collaboration-related information

3. How we collect personal data

We may collect personal data directly from you, automatically through your use of the website, and from service providers that support our operations.

Directly from you when you place an order, create an account, contact us, subscribe to the newsletter, complete a quiz, submit a form or otherwise interact with us
Automatically through your use of our website, including technical and usage-related information collected through cookies or similar technologies where applicable
Through service providers and partners that support payments, shipping, website functionality, email operations, analytics and communications

4. Why we use your personal data

We use personal data only where we have a valid legal basis and where the processing is relevant, proportionate and necessary for a clear purpose.

Depending on the situation, we may use personal data for the following purposes:

To process, confirm, prepare and deliver your order
To manage payments, refunds, returns, fraud prevention and order-related support
To provide customer support and respond to your requests, complaints or questions
To allow us to review previous orders where relevant so we can assist you more efficiently
To create and manage your customer account if you choose to create one
To process contact forms, order support forms, product questions, collaboration forms and business-related enquiries
To process creator, ambassador and collaboration requests
To provide skincare-related product recommendations based on quiz answers and preferences
To carry out limited internal profiling connected to quiz results, customer preferences and support history in order to improve relevance, support and customer experience
To send newsletters and marketing communication where you have opted in or where another lawful basis applies
For internal use only, including internal review, internal customer support, internal follow-up and internal analysis of customer preferences and requests
To improve our website, services, communication, customer experience and product offering
To maintain website security, prevent misuse and protect our legal rights
To comply with legal, tax, accounting and regulatory obligations

5. Legal bases for processing

Depending on the context, we process personal data on one or more of the following legal bases:

Performance of a contract, for example when we need your personal data to process your order, deliver products, provide order-related support or manage your account
Compliance with legal obligations, for example where we must retain accounting, tax or transaction records
Legitimate interests, where it is necessary for the operation, improvement and protection of our business, website, customer service and internal processes, provided those interests are not overridden by your rights and freedoms
Consent, where consent is required, for example for newsletter sign-up, certain marketing communication or other optional uses that depend on your clear choice

Where we rely on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How we use form data

Suvera Skincare may offer several forms on the website, including contact forms, support forms, product question forms, order-related forms, collaboration forms, creator or ambassador forms and newsletter forms.

Information submitted through forms may be used:

To respond to your request
To understand the context of your enquiry more accurately
To review order-related details where relevant
To provide more relevant support or product guidance
To process creator, ambassador and collaboration requests
For internal use only, including internal follow-up and internal evaluation of requests
For newsletter communication only where you have actively opted in

We do not use form submissions for unrelated purposes that are incompatible with the reason why the form was submitted.

7. Quiz data, preferences and recommendations

If you complete a skincare quiz or similar questionnaire, we may process the answers you provide in order to generate product suggestions, improve your experience and better understand customer interests and skincare preferences.

This may include limited internal profiling in a non-automated or lightly assisted way, meaning we use your answers, preferences and submitted information to guide internal recommendations, improve support quality and better understand what may be relevant to you.

Quiz and preference data are used for internal use only unless you actively submit them together with a request, an opt-in or a customer enquiry requiring a response from us.

8. Newsletter and marketing

If you subscribe to our newsletter or otherwise opt in to receive marketing communication, we may use your email address and related preference data to send you updates, launches, offers, reminders, editorial content and relevant communication from Suvera Skincare.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

If you do not opt in, we do not treat your contact details as permission for general newsletter marketing simply because you submitted a form, completed a quiz or contacted us for support.

9. Who we share personal data with

We may share personal data only where necessary and only with trusted parties that help us operate Suvera Skincare lawfully and effectively. Depending on the situation, these may include:

Shopify, for ecommerce infrastructure, customer account functionality and store operations
Shopify Payments, Stripe and Klarna, for payment processing and related payment operations
FedEx, for shipping and delivery-related services
Private Email and Gmail, for business communications and operational email handling
Google Analytics, for website analytics and usage insights
Professional advisers where necessary, such as legal, tax or accounting advisers
Authorities or regulators where disclosure is required by law

We do not sell your personal data.

10. International transfers

Suvera Skincare aims to keep personal data processing as EU-bound as possible. Where our data is processed within the European Union or European Economic Area, it remains subject to EU-level legal protections.

If a service provider or technical process involves access to personal data from outside the EEA, we will ensure that appropriate safeguards are in place as required by applicable law, including where relevant recognised contractual safeguards or other lawful transfer mechanisms.

11. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, contractual, accounting, tax and operational obligations.

As a general approach:

Order and transaction data may be retained for as long as reasonably required for tax, accounting, legal and customer service purposes
Customer support communications may be retained for as long as reasonably necessary to handle follow-up, service history and dispute-related matters
Marketing and newsletter data may be retained until you unsubscribe, object or request deletion, unless retention is required for legal reasons
Form submissions, collaboration requests and quiz-related information may be retained for internal review, internal follow-up and customer service purposes for as long as reasonably necessary
Technical and analytics-related data may be retained according to operational need, cookie settings and legal requirements

When personal data is no longer required, we delete it, anonymise it or securely restrict its use where appropriate.

12. Your rights

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with a competent supervisory authority

If you would like to exercise any of these rights, please contact us using the details listed in this Privacy Policy. We may need to verify your identity before fulfilling certain requests.

13. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue directly.

You also have the right to lodge a complaint with the competent supervisory authority. For Belgium, this is the Belgian Data Protection Authority.

14. Cookies and similar technologies

Our website may use cookies and similar technologies for essential website functionality, analytics, preferences, performance, security and, where applicable, marketing-related purposes.

More detailed information about our use of cookies and similar technologies is provided in our separate Cookie Policy.

15. Children’s privacy

Our website and services are not intended for children unless explicitly stated otherwise. We do not knowingly collect personal data from children in a manner that violates applicable law.

If you believe that a child has provided us with personal data unlawfully, please contact us so we can review the matter.

16. Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no online environment can be guaranteed to be completely secure. We therefore encourage you to use strong passwords, protect your account credentials and contact us if you suspect misuse of your data.

17. Third-party services and links

Our website may contain links to third-party websites, platforms, tools or services. If you choose to use those third-party services, their own privacy terms and policies will apply.

We are not responsible for the privacy practices of third parties outside our direct control.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, technical or business changes. The most recent version will always be published on this page.

Where appropriate, we may also take additional steps to notify you of material changes.

19. Contact

If you have any privacy-related questions, requests or concerns, please contact us at:

YTS Commerce
Trading as Suvera Skincare
Minister Delbekelaan 54/101, 2170 Merksem, Belgium
Privacy email: ytscommerce2024@gmail.com
General contact: hello@suvera.care

Please note that this is our registered business address only and not a visiting address, return address, or physical store location.